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Partners

ai12z

Providing Generative AI-powered solutions tailored to your content to elevate customer experience.

About ai12z

ai12z’s platform allows you to create and manage next-generation chatbots and modern AI applications called copilots. Beyond just answering questions, the ai12z GenAI reasoning engine allows your team to automate workflows without the need to build decision-tree logic or have an intent engine. Using advanced Generative AI, ai12z’s platform includes question and answering, reasoning engine and natural language understanding, enhanced site searches, on-brand conversations, and much more.

Common Business Problems We Solve with ai12z 

In our work with clients across various industries, we have identified common challenges that many businesses face. Through our partnership with ai12z, we address these issues head-on: 

Challenge Solution

Complexity in Implementing Chatbots

Meaningful implementations of chatbots often require extensive manual workflow setup and management. 

ai12z simplifies this process by using your existing company data, such as PDFs, CRM data, eCommerce data, and website data, to create chatbots that are automatically updated. This reduces the need for manual setup and ensures that your chatbots are always up-to-date with the latest information. 

 

Inefficient Website Searches

Traditional website searches can be slow and fail to provide relevant results, leading to a poor user experience. 

ai12z combines autocomplete technology with AI-driven chatbot facets to deliver fast and meaningful website searches. This improves the user experience by providing accurate and relevant search results quickly. 

Knowledge Sharing and Customer Service

Sharing knowledge and expediting customer service can be challenging, especially with large volumes of data and documentation. 

ai12z creates opportunities to streamline knowledge sharing and improve customer service efficiency. By leveraging AI-driven chatbots and intelligent search capabilities, ai12z enhances knowledge bases, documentation stores, and customer service operations, making it easier for teams to access and share information. 

Supporting Sales Teams

Sales teams often struggle to find and utilize the right information quickly, impacting their productivity and effectiveness. 

ai12z supports sales teams by providing instant access to relevant data through AI-driven chatbots and search tools. This helps sales teams find the information they need quickly, improving their productivity and enabling them to deliver better customer experiences. 

Data Privacy and Complexity in AI Adoption

AI tools can be daunting and often face adoption hurdles due to data privacy concerns and complex implementation requirements. 

ai12z cuts through this complexity by allowing you to use only the data you want within the platform, without needing to involve other data sources. This significantly improves compliance, reduces overall management costs, and expedites the delivery of ROI-rich experiences. For example, chatbots on the ai12z platform can utilize your specific data sets without extensive manual workflow setup, ensuring streamlined and secure operations. 

Transforming Industries with ai12z 

Our partnership with ai12z is not just about solving problems, it's about transforming industries. Here are some specific use cases where ai12z has made a significant impact: 

  • Healthcare: ai12z transforms patient self-service by integrating data from internal teams to power symptom checkers. This helps patients know when it's okay to wait to see a doctor and when they may need immediate attention. 
  • Manufacturing/E-Commerce: By incorporating data from DAMs, PIMs, ERPs, and e-commerce websites, ai12z streamlines the customer buying experience. It offers just-in-time recommendations for products and provides data-driven self-service options for truly results-driven experiences. 
  • Financial Services: When every penny counts, ai12z expedites information to customers, helping them understand whether it makes sense to refinance a mortgage, save on student loans, and more. This capability can significantly impact customer decision-making and satisfaction. 
  • Higher Education: Applying to schools, choosing courses, and meeting personal goals before having an advisor is more complicated than ever. ai12z creates real-time options for students to plan their future, making the process more manageable and personalized. 
  • Government / Municipalities: Always looking to serve a variety of target audiences, this sector struggles to create timely and contextualized experiences for their users. ai12z provides tailored solutions that ensure efficient and effective communication and service delivery to diverse communities. 

At Diagram, we leverage the power of ai12z to solve these common business problems and drive industry-specific transformations. Partner with us to unlock the full potential of your data and achieve your business goals with ai12z. 

By incorporating ai12z’s innovative technologies into their client solutions, our partnership will transform how brands engage with their customers. We’re thrilled to collaborate with Diagram, where together, we will enhance digital solutions and revolutionize customer interactions.

Nicole Rogers, Co-founder ai12z

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