Website Transformation: Revitalizing with Umbraco

Children’s Hospital of The King’s Daughters (CHKD) is a leading pediatric hospital dedicated to providing high-quality care to children and their families. Recognizing the need to modernize its digital experience, CHKD partnered with Diagram to migrate their CMS from Ektron to Umbraco, completely revamping their website design, enhancing data integrations, and prioritizing web accessibility. The goal was to create an intuitive, user-friendly platform that puts patient families first while streamlining content management and backend infrastructure.

CHKD’s digital infrastructure presented several obstacles:

• Outdated CMS Technology: Ektron’s legacy platform restricted content creation and updates, making it cumbersome for the hospital’s team to manage the website effectively.
• User Experience Issues: The website was overloaded with content but lacked a cohesive design, making it difficult for patients, families, and referring physicians to navigate.
• Mobile Responsiveness: With most users accessing the site via mobile devices, the lack of optimization led to a frustrating experience.
• Inefficient Content Management: Rigid functionality within the old CMS made publishing and maintaining content a slow and inefficient process.
• Data Integration Complexity: Managing third-party integrations and legacy applications added unnecessary maintenance overhead and made interoperability a challenge.

Before making the switch, we conducted a thorough evaluation to determine the best CMS solution for CHKD’s long-term needs. Umbraco stood out for its flexibility, scalability, and intuitive content management capabilities. The migration process was structured to minimize downtime and ensure a seamless transition, allowing CHKD’s team to quickly adapt to the new system.

A complete website overhaul was necessary to better serve CHKD’s audience. We developed a clean, responsive design optimized for both desktop and mobile users, ensuring accessibility compliance with WCAG standards. By creating a visually engaging site that aligns with CHKD’s mission of care and compassion, we provided an experience that’s not only functional but also welcoming and intuitive for families seeking critical healthcare information.

CHKD’s website relied on various third-party tools for appointment scheduling, patient portals, and donation platforms. We simplified and optimized these integrations, ensuring seamless connectivity between systems. This enhancement reduced maintenance overhead and improved data flow, enabling a more efficient user experience for both patients and hospital administrators.

We restructured website content to align with user expectations, making it easier for families and medical professionals to find essential information quickly. Improved search functionality and a more intuitive layout ensured that users could efficiently locate resources, reducing frustration and enhancing engagement.

Managing content became significantly easier with a modular and dynamic structure built within Umbraco. CHKD’s content team now has the ability to create and update pages effortlessly. Additionally, we provided hands-on training, empowering their staff to leverage Umbraco’s features for more efficient content publishing and workflow management.

To support CHKD’s long-term digital growth, we implemented a custom Microsoft Azure hosting solution. This cloud-based infrastructure delivers enhanced security, reliability, and scalability, ensuring that CHKD’s website can continue to evolve and expand without performance concerns.